1. Account Manager, Energy Efficiency - Columbia, MD
Job Description
ICF is currently seeking an experienced account manager to support our energy efficiency program implementation in Maryland. This individual would be responsible for managing a pipeline of new and existing customers and trade allies to ensure our programs meet participation goals. The successful candidate will also contribute to the internal operations of the programs, supporting the program manager with tasks such as reporting, application review, forecasting, marketing development, and client support.
Key Responsibilities:
- Develop and maintain relationships and partnerships with major local and national and regional distributors, suppliers, and manufacturers to support their participation in the programs
- Cultivate and develop new relationships and partnerships with trade allies and professional organizations to ensure program awareness and adoption
- Maintain strong ongoing communications with participants and other interested stakeholders in order to assess their needs and to receive feedback on their experience with the program
- Preparing and presenting targeted presentations as well as promoting program awareness and participation at trade shows, trade organization and stakeholder events, supply house counter days, ride-alongs, etc
- Provide program representation at trade shows, trade organization and stakeholder events, supply house counter days, ride-alongs, etc
- Assist multiple program managers with the development and implementation of promotional strategies
- Prepare ongoing status reports to document performance and activities demonstrating progress towards program goals, participation and pipeline management
- Review and analyze QA/QC data reported to client
- Support internal operations and management of the programs, supporting the program manager with tasks such as reporting, application review, forecasting, marketing development, and client support
Basic Qualifications:
- A Bachelor's degree with 2+ years of experience managing successful energy efficiency opportunities, with specific expertise in one of the following: HVAC contractors, distributors, commercial real estate, federal government, or retail customers.
- 2+ years of experience with MS Office Applications (Dynamics, Word, Outlook, Excel)
- 2+ years of experience with developing and/or implementing data collection, tracking and reporting processes (i.e. customer relationship management (CRM) efforts)
- Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check
Preferred Skills/Experience:
- Strong proven success in an outside sales role and/or business development
- Strong follow-up and follow through skills and ability to successfully close sales
- An energy efficiency background with a solid knowledge of building mechanical systems or commercial lighting
- Economic analysis and familiarity with DSM program planning and evaluation
- Utility experience and understanding of DSM program implementation
2. Program Support, Energy Efficiency - MD/ VA/ DC area
Job Description:
To support our growth we are seeking a junior level candidate to provide Utility Program support for ICF’s Commercial Energy Division. You will contribute to the development of innovative, accurate, timely, and high quality products and services, typically working on multiple projects with all levels of staff. A number of current projects include innovative technology products such as smart home, smart thermostats, and the internet of things (IoT).
Key Responsibilities:
- Develop and update high quality client reports
- Create and maintain Excel spreadsheets and databases for internal tracking
- Support various Program Managers with data management and analysis
- Provide regular program status updates
- Assist with customer engagement around smart home technology
- Handle and track issues brought by subcontractors and customer service representatives
- Solve quantitative and qualitative problems
- General support for various Demand Side Management (DSM) Program Designs
- Other duties as required to support our work nationally and provide direct support to division leadership as needed
Basic Qualifications:
- Bachelor’s degree in Business, IT, Economics, Sciences, Policy, or related subject
- 1+ years of demonstrated experience with Microsoft Office
Preferred Qualifications:
- Experience with connected home technologies such as smart thermostats, connected devices, or home automation
- Energy Efficiency experience a plus
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